> ## Documentation Index > Fetch the complete documentation index at: https://staging.docs.flowsign.app/llms.txt > Use this file to discover all available pages before exploring further. # Resetting your password > Request a reset link from the sign-in page and choose a new password. If you've forgotten your Flowsign password, request a reset link from the sign-in page and choose a new one. The link is emailed to you, lasts an hour and works once. If your organisation requires single sign-on (SSO), you sign in through your identity provider, not with a Flowsign password. A reset won't change how you sign in, so choose **Continue with SSO** on the sign-in page instead. See [Signing in](/guides/access/signing-in). ## Request a reset link 1. On the sign-in page, choose **Forgot password?** below the password field. 2. The **Forgot password?** screen asks you to "Enter your email and we'll send you a link to reset it." Enter the **Email** you sign in with. 3. Choose **Send reset link**. A **Check your email** screen confirms the request: "If an account exists for that address, we've sent a link to reset your password." **Back to sign in** returns you to the sign-in page. The confirmation looks the same whether or not the address has a Flowsign account, so it can't be used to find out who has one. No email is sent if the address has no account, if your organisation requires SSO, or if your access has been turned off. If you signed up with **Continue with Google** or **Continue with Microsoft**, you can use a reset to add a password to your account. ### Messages on the request screen | Message | What it means | | ------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | | "Invalid email address" | The email isn't in a valid format. | | "Too many attempts. Try again shortly." | Several requests were made in a short time. Wait a moment, then try again. | | "We couldn't verify that request. Please refresh the page and try again." | The automatic bot check didn't pass. Refresh the page and send the request again. | | "Network error" | The request didn't reach Flowsign. Check your connection and try again. | ## The reset email The email is titled **Reset your password** and says "We received a request to reset your Flowsign password." Choose **Reset password** in the email to open the reset screen. * The link expires in an hour and can only be used once. * Requesting another link cancels any earlier link that hasn't been used, so always use the newest email. * If you didn't ask for a reset, ignore the email. Your password won't change. ## Choose a new password The link opens the **Choose a new password** screen. 1. Enter a **New password**. It must be at least 8 characters. 2. Enter it again in **Confirm new password**. 3. Choose **Reset password**. The eye icon next to **New password** shows or hides what you've typed in both fields. The fields check as you type: * "At least 8 characters" if the new password is too short. * "Passwords do not match" if the two fields differ. * "Confirm your new password" if the second field is empty. ## After your password is reset * Your new password takes effect straight away. * Flowsign signs you out of every other browser and device where you were signed in. * You're signed in and taken to your home page. If Flowsign can't sign you in automatically, you're taken to the sign-in page instead: your password has still changed, so sign in with the new one. ## Expired or already-used links If the link has expired, has already been used, or was replaced by a newer one, the reset screen shows **Link expired**: "That link isn't valid, or it has expired. Request a new one." Choose **Request a new link** to go back to the **Forgot password?** screen. If the link expires while the reset screen is open, choosing **Reset password** shows the same message above the button. ### Other messages on the reset screen | Message | What it means | | -------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | | "Your organisation requires single sign-on. Continue with SSO." | Your organisation now requires SSO, so your password can't be reset. The link is used up. Sign in with **Continue with SSO**. | | "Your Flowsign access has been turned off by your organisation. Contact your administrator." | Your account has been deactivated. The link is used up. Ask your organisation's admin to restore your access. | | "Too many attempts. Try again shortly." | Several attempts were made in a short time. Wait a moment, then try again. | | "We couldn't reset your password." | Something went wrong on our side and your password hasn't changed. Try again, or request a new link. | | "Network error" | The request didn't reach Flowsign. Check your connection and try again. | If you still can't get in, email [support@flowsign.app](mailto:support@flowsign.app). ## Related * [Signing in](/guides/access/signing-in) * [Sign-in problems](/guides/access/sign-in-problems) * [My Account](/guides/account/my-account) * [Support](/guides/account/support)