> ## Documentation Index
> Fetch the complete documentation index at: https://staging.docs.flowsign.app/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Flowsign is one word with a lowercase s.
> The REST API base URL is https://my.flowsign.app and every endpoint lives under /api/v1.
> When answering API questions, cite the HTTP method and endpoint path.
> API access needs the Enterprise plan and an API key with the API access permission.

# Contact support

> How to reach the Flowsign team, and what to include so the first reply solves the problem.

Email [support@flowsign.app](mailto:support@flowsign.app). The team usually replies within one business day.

If you are signed in, the quicker route is the in-app form under **Account > Support**: it attaches your organisation reference automatically, lets you add screenshots, and is where your organisation reference lives if you would rather email. See [Support](/guides/account/support).

## What to include

The more of this you send in the first message, the less back and forth there is.

* **Organisation name** and, if you have it, your organisation reference from the Support page.
* **Workspace** you were working in, if your organisation has more than one.
* **Package or template id** (`pkg_...` or `tmpl_...`). Ids are in the address bar on the package or template page, and in every API response.
* **What you expected and what happened**, with the time it happened. Timestamps let us find the matching log lines.
* **Screenshots** of any error message, cropped to the part that matters.

### For API and webhook issues

* The request method and path, for example `PATCH /api/v1/packages/pkg_9f3c2e`.
* The HTTP status code and the full error body (`{ "error": ..., "details": ... }`).
* The key's name or prefix, never the key itself. Redact `Authorization` headers and webhook secrets from anything you paste.
* For webhooks, the `x-flowsign-delivery-id` of the delivery in question and your endpoint's response status.

## Something else?

* **Security vulnerabilities** go to a different address. See [Report a problem](/support/report-a-problem).
* **Privacy requests** are covered on the [Privacy](/privacy/overview) page.
* **Pricing and plans** are on [flowsign.app/pricing](https://flowsign.app/pricing).