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The Sign in screen offers four ways in: your email and password, Continue with Google, Continue with Microsoft and Continue with SSO. Use whichever your organisation set you up with. If something goes wrong, the message shown under the form is explained in Sign-in problems.

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Email and password

  1. Enter your Email and Password. The eye button shows or hides what you have typed.
  2. Select Sign In.
If you have forgotten your password, select Forgot password? under the password field. See Resetting your password. If your account has two-factor authentication turned on, the code screen opens next.

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Continue with Google or Microsoft

Select Continue with Google or Continue with Microsoft and sign in with that account on the provider’s page. You are then brought back to Flowsign. If there’s no Flowsign account for that email yet, you’re taken to sign-up to create one. See Sign-in problems. If you back out of the provider’s page without signing in, you return to the sign-in screen with no error.

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Continue with SSO

If your organisation signs in through its own identity provider:
  1. Select Continue with SSO.
  2. Enter your Work email or company domain, for example you@yourcompany.com or yourcompany.com.
  3. Select Continue with SSO to go to your identity provider. After you sign in there, you are brought back to Flowsign.
Select Back to return to the other sign-in options.

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Typing a work email

You don’t have to open the SSO panel first. When you type an email on a domain your organisation has set up for single sign-on, the password field is replaced with “yourcompany.com signs in with single sign-on.” and the main button changes to Continue with SSO. To use your password for that email instead, select Sign in with a password instead. If your organisation requires single sign-on, a password sign-in is refused and you are asked to continue with SSO. Owners can still use their password. See Organisation security.

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Two-factor code

If you turned on two-factor authentication, signing in with any method asks for a second step. The Enter your code screen reads “Open your authenticator app and enter the 6-digit code for Flowsign.” Type the 6-digit code from your authenticator app. It submits on its own once the sixth digit is in, and a wrong code is cleared so you can type the next one straight away. You have 5 minutes to enter a code before the sign-in times out and you are sent back to sign in again. Back to sign in returns you there at any time.

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Signing in with a recovery code

If you don’t have your authenticator app, select Use a recovery code. The screen reads “Enter one of the recovery codes you saved when you turned on two-factor. This will turn two-factor off.”
  1. Enter one of your saved codes in Recovery code. It looks like XXXXX-XXXXX.
  2. Select Sign in with recovery code.
A recovery code signs you in but turns two-factor authentication off for your account, and your remaining recovery codes stop working. You land on the Security & access page so you can turn two-factor back on and save a fresh set of codes straight away. See My account. Select Use your authenticator app to go back to entering a 6-digit code.