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Email support@flowsign.app. The team usually replies within one business day. If you are signed in, the quicker route is the in-app form under Account > Support: it attaches your organisation reference automatically, lets you add screenshots, and is where your organisation reference lives if you would rather email. See Support.

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What to include

The more of this you send in the first message, the less back and forth there is.
  • Organisation name and, if you have it, your organisation reference from the Support page.
  • Workspace you were working in, if your organisation has more than one.
  • Package or template id (pkg_... or tmpl_...). Ids are in the address bar on the package or template page, and in every API response.
  • What you expected and what happened, with the time it happened. Timestamps let us find the matching log lines.
  • Screenshots of any error message, cropped to the part that matters.

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For API and webhook issues

  • The request method and path, for example PATCH /api/v1/packages/pkg_9f3c2e.
  • The HTTP status code and the full error body ({ "error": ..., "details": ... }).
  • The key’s name or prefix, never the key itself. Redact Authorization headers and webhook secrets from anything you paste.
  • For webhooks, the x-flowsign-delivery-id of the delivery in question and your endpoint’s response status.

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Something else?